Using Your Own Vehicle:
If you’re driving to our visitor center, Waze is your best companion. Simply search for “Nativo Canopy” on Waze for precise and easy-to-follow directions. Let the app guide you directly to our doorstep.

Nativo Transportation:
Nativo provides transportation services. Our professional team is ready to pick you up directly from your hotel. Please note that our shuttle service incurs an additional charge, and the fee is determined by your hotel’s location.

1. Full payment is required at least 24 hours prior the date of the tour to confirm your reservation and hold space. For last minute bookings please check availability before booking as bank fees are not refundable in case there is no space for the tour you required

2. All quotes given and reservations made on phone have to be re-confirmed in writing and paid at least 24 hours prior the date of the tour, otherwise the space will not be saved.

3. Rates are subject to change last minute.

4. You have to be in a good physical condition to participate to our tours. Our tours are not recommended to persons with epilepsy, pregnant women, people with recent surgeries, person with weight over 120 kg. No refund will be granted to persons who do not respect these restrictions and/or the recommendations specified at the end of the descriptions of our tours and make a booking anyway.

5. Once your tour is paid and confirmed you will receive an email with a  confirmation number, pick up place and meeting time.

6. All charges will be made in US dollars and the exchange rate will be the official one of the bank. Payments by Paypal and credit cards have no extra cost. However Paypal or your bank may apply a transaction fee onto your charges.

7. In the event your plans have changed and you will not able to respect your bookings or you need to modify them we will do our best to rebook them, please note fees and penalties may apply.

8. Clients are responsible for any and all fees for modification or cancellation, made by the client.

9. All tours will be available not matter the weather is, unless the current conditions are stated as unsafe by us. Should the client cancel and we still run the tour no refund or credit will be granted. The weather is very unpredictable in Costa Rica so come prepared for rain.

10. We are not responsible for any unforeseen event that may cause you to cancel your tour. This includes any illness, pregnancy, weather condition or natural disaster, or any other reason that has nothing to do with us.

11. For single bookings, cancellations with less than 24 hours notice are not refundable, with less than 48 hours 50% refund (less any bank or vendor charges), cancellations with more than 48 hours 100% refund (less any bank or vendor charges). Cancellations of groups of 10 + persons bookings with less than 7 days notice are not refundable, with less within 8 an 14 days 50% refund (less any bank or vendor charges), cancellations with more than 14 days 100% refund (less any bank or vendor charges). For any cancellations bank fees may also be applied.

12. Cancellations are subject to bank and paypal fees.

13. All cancellations must be made in writing and are subject to the terms and cancellation policies.

14. No shows will not receive any refunds.

15. We reserve the right to cancel tours for reasons beyond our control (extreme weather, natural disasters, road closures, etc.) and if conditions would make them unsafe, without prior notice.

16. Out of respect for our customers, the departure time is very punctual, so we recommend arriving in advance. The tour will begin at the stipulated time, those who arrive late will not be expected and the refund or date change option will not be offered for those who do not arrive on time.

17. All rates are subjected to taxes according to laws of Costa Rica.